Clear policies.
Easy stays.

01

Pets & service animals

Service animals and well-behaved pets are welcome. A maximum of two pets is permitted per room. All pets and service animals must be declared to the front desk at check-in.

• Service animals assisting guests with disabilities are always welcome at no additional charge.
• Pets must remain on a leash and be fully attended outside guestrooms. Please clean up after your pet and be considerate of other guests.
• Pets may not be left unattended in guestrooms or vehicles. Our team will not service a room with an unattended pet.
• If an unavoidable situation requires a pet to remain in the room, it must be secured in a crate or carrier and the front desk must be notified in advance.
• Animals that cause property damage, excessive noise, undue aggression, or another health or safety risk may be asked to leave at management's discretion.

02

Occupancy & check-in requirements

• The primary guest registering must be at least 18 years old and present valid government-issued photo identification at check-in.
• One-bed rooms (king, queen, or double) accommodate a maximum of two guests. Two-bed rooms (queen or double) accommodate a maximum of four guests.
• One additional person may be accommodated in any room, strictly based on availability. A rollaway bed may be offered for an additional fee; contact the front desk before arrival to request one.
• Children 17 and under stay free when sharing a room with an adult family member. An infant may be added when crib-space and weight limits permit.
• Sleeping bags, cots, rollaway beds not provided by the property, and outside furniture are not permitted inside guestrooms.

03

Arrival & departure

Rooms are typically available beginning at 4:00 PM. Check-out is at 11:00 AM.

• Early check-in is an optional service, subject to availability on arrival. An early check-in fee prioritizes a request but does not guarantee access before standard check-in.
• Late check-out must be requested and approved by the front desk in advance. Unapproved late check-outs may result in additional fees.
• Reservations may be made up to one year in advance, subject to availability. Continuous stays may be limited to comply with local regulations and operational policies.

04

Payment & deposits

• Room charges, taxes, and applicable fees must be paid in full at registration or by 11:00 AM in advance of each subsequent night's stay.
• We accept Visa, Mastercard, American Express, Discover, and cash. Personal or business checks are accepted only when received at least 21 days before arrival.
• Debit and bank cards are authorized for the full stay amount plus an incidental hold. Your bank determines when held funds are released, which may take up to two weeks.
• Third-party billing arrangements must be completed with the front desk at least five hours before guest arrival.
• Where permitted by local regulations, a photocopy of a valid government-issued ID may be retained at check-in.

05

Guarantees, cancellations & discounts

• Senior, military, corporate, and promotional rates cannot be combined with other discounts or applied during special-event periods.
• Guaranteed weekday reservations must be cancelled before 12:00 PM on the check-in date to avoid a penalty.
• Guaranteed weekend reservations must be cancelled at least 24 hours before the day of check-in. Windows may vary for holidays and special events.
• If a guest does not arrive or cancel by the applicable deadline, the payment method may be charged for the first night; remaining consecutive nights may be cancelled.
• Reservations held without a credit-card guarantee are not guaranteed and are based on a first-come, first-served basis.

06

Bike & kayak rentals

Bike and kayak rentals are offered based on season and daily availability.

• A security deposit and valid ID or driver's license must be left with the front desk for the duration of a rental.
• We do not provide transportation for kayaks to or from local waters. Guests must have an appropriate vehicle equipped to safely carry and return equipment.

07

Accessibility & special requests

ADA-accessible rooms, including options with roll-in showers, may be booked online or by contacting the front desk directly. We make every effort to honor requests such as ground-floor placement, early arrival, or particular amenities, but availability cannot be guaranteed in advance.

08

Group bookings

Reservations involving 10 or more rooms are considered group bookings. A credit-card guarantee or advance deposit for the first night's total charges is due at least 30 days before arrival. Group cancellation windows range from 14 to 30 days, according to the group contract. Please contact the front desk to coordinate a group stay.